Frequently Asked Questions

Discover how VRPlatform can simplify your financial management
and ensure compliance in the short-term rental industry.

General questions

What is VRTrust?

VRTrust is the ultimate short-term rental accounting software built specifically for the industry. With a full functioning general ledger, bank feeds, bank reconciliations, robust company and owner reporting, it is the solution every property manager needs to scale their business.

Does VRTrust support ACH payments?

ACH payments will be available soon!

Does VRTrust have virtual bank accounts?

This feature is coming soon!

Does VRTrust have built-in trust accounting?

Yes! VRTrust is specifically designed as an all-in-one trust accounting solution for short-term rentals. Key features include: a full-functioning general ledger that supports trust balance reconciliation; three-way reconciliations between bank ledger balance, bank statements, and owner balances; and reports that help you reconcile your trust bank balance with balances due to owners, guest advance deposits, vendor liabilities, and money due to the property management company.

Does VRTrust have automated bookkeeping rules and cash flow configurations?

Yes, VRTrust offers automated workflows that handle invoicing, revenue splits, and owner payouts with built-in bank feeds and auto-matching for deposits and expenses.

Does VRTrust support markups, recurring charges, and transaction management?

Yes, VRTrust supports optional mark-ups and full automation of management commission formulas, booking fees, and other recurring owner expenses or deductions.

Does VRTrust support expense capture and allocation?

Yes, VRTrust captures 100% of owner billable expenses through bank feeds, accounting syncs, CSV uploads, or (in the near future) with integrations like Breezeway.

What revenue reporting does VRTrust support for reservations?

We support revenue reporting at Check-in, Check-out, Booking, or Split-month. For long-term reservations (user-defined, e.g., >30 days), we support split-month reporting.

Does VRTrust allow users to categorize transactions?

Yes, VRTrust uses a full-functioning general ledger with multi-dimension tagging for listing, owner, guest, vendor, and line item categorization

Does VRTrust have a customizable chart of accounts?

Yes, VRTrust includes a general ledger with accounts for tracking transactions, and journal entries post to different accounts based on configurations.

How do monthly reconciliations work with VRTrust?

VRTrust enables three-way reconciliations in minutes between bank ledger balance, bank statement, and owner balances, with built-in bank feeds and auto-matching for effortless reconciliation.

Does VRTrust automate tax, commission, and owner payment calculations?

Yes, VRTrust fully automates management commission formulas, booking fees, and other owner deductions with automatic calculation of management fees and owner payouts.

Can users manually create reservations in VRTrust?

This feature is coming soon!

Does VRTrust support owner payouts?

Yes, VRTrust automatically calculates owner payouts. Direct ACH payments from your trust account will be available soon.

Does VRTrust offer multiple user roles and permission controls?

Yes! Team members can be assigned as a User or an Admin within VRTrust. Admin members have full access to the platform and can add or remove users from the team, while regular users have access to the platform but cannot manage other team members.

Integrations

Does VRTrust connect with external bank accounts?

Yes! VRTrust connects with the banks that already support your business via Plaid, allowing property managers to seamlessly manage deposits, reconciliations, and separate trust from operating accounts. Currently, this is only available in the U.S. For international clients, this information can be manually uploaded.

Does VRTrust integrate with short-term rental property management systems?

Yes! Please visit our integrations page for systems we currently work with.

Does VRTrust integrate with OTAs and payment processors?

Yes! VRTrust supports integration with Airbnb, Booking.com, and Stripe. Payout data from Airbnb and Stripe is captured and synced with reservations. Clients who don’t use Stripe can post deposits manually or upload payout files.

Does VRTrust integrate with cleaning and turnover tools?

Integration with Breezeway is coming soon, so stay tuned!

Can I connect my credit cards with VRTrust?

Yes, though we recommend doing this only if the account is paid using the trust account

Does VRTrust integrate with other accounting software?

VRTrust is built to be a standalone accounting software with a general ledger, bank feeds and reporting similar to QuickBooks or Xero. This eliminates the need for any data to be synced between VRTrust and third-party accounting platforms.

Reporting

Does VRTrust track upsells?

Upsells can be tracked within VRTrust by creating a custom fee.

Does VRTrust produce Profit & Loss statements?

Profit & Loss statements will be available soon!

Does VRTrust produce homeowner and management company statements?

Yes, VRTrust creates owner statements, dashboards, year-end summaries and property management statements that show your net income synced with accounting software.

Does VRTrust have an owner portal?

Yes, VRTrust includes a secure owner portal where you can publish statements, share files, e-file 1099s, and provide year-end summary statements.

Customer Support

What is the onboarding process for VRTrust?

  1. VRTrust Customer Success Teams work diligently with all new customers to walk through their current process and ensure setup is achieved to meet their business requirements
  2. In addition, we have many self-guided onboarding checklists, guides, articles and videos to help users maximize the use of VRTrust.
  3. Most successful implementations are complete within weeks.

Does VRTrust offer dedicated customer support?

Yes! VRTrust offers dedicated customer support through multiple channels. You can book a call with a VRTrust onboarding expert to get personalized assistance with setting up your short-term rental accounting. We also provide live chat support through Intercom, which you can access directly from our platform for immediate assistance with any questions or issues.

Partners

Does VRTrust offer accounts for accountants and bookkeepers?

Yes! VRTrust supports Partner accounting consoles for accountants and bookkeepers.

Does VRTrust partner with accountants and bookkeepers?

Yes! VRTrust is built by industry-leading accounting professionals and designed with workflows optimized for both in-house and external accountants. If you are a bookkeeper or accounting firm serving short-term rental managers and want to learn more about our accounting partners program, please reach out to jesse@vrplatform.app.