Growth Adds Complexity
The company’s biggest frustration was a lack of visibility across its financial data. K Suites used Xero for accounting, but without a direct connection to their property management system, Avantio, every process relied on spreadsheets.
“The only process that seemed to work was the hard way - doing everything manually,” Mason recalls.
Small problems started adding up - like having different commission levels in different places and discrepancies in how pro rata bookings were calculated from month to month - and Mason’s team was spending valuable time chasing down numbers instead of focusing on growth.
“Accuracy was the biggest thing,” Mason explains. “We wanted to get back to a place where everything was accounted for.”
A New Solution Shows Promise
In June 2025, Avantio introduced K Suites to VRTrust, an accounting software purpose-built for the short-term rental industry. During the first demo, Mason and his finance team were intrigued by the software’s ability to provide end-to-end visibility across bookings, payments, and owner statements.
“From what I could see, this was the best thing I’d ever seen,” Mason said during his initial onboarding call. “It could save me a lot of headaches.”
Through the trial period, the VRTrust onboarding team worked hand-in-hand with K Suites to connect Avantio, Stripe, and Airbnb data into one streamlined view. The result was instant structure and clarity.
Financial Clarity, At Last
“We’d been through every solution and never really felt confident in our finances. VRTrust has given us that confidence,” says Mason.
Within a matter of weeks of using VRTrust, the K Suites finance team gained the structure and confidence they’d been seeking for years:
• Pro-rata bookings are automatically handled, removing any room for error.
• Commission variations across channels are properly reflected.
• Owner statements align cleanly with real-time data.
For example, when Rob’s team spotted a discrepancy of almost £5,000 between what had been recorded as paid and what was still owed to owners, they were able to find the answer in VRTrust. With clear bank-verified records and reconciliation safeguards, the team quickly resolved the issue, restoring confidence that every pound was exactly where it should be.
They faced another critical moment when their bookkeeper unexpectedly quit just days before owner statements were due, leaving the team to scramble. With VRTrust, they were able to quickly reconcile the bank, review accounts receivable, and send out owner statements faster than ever before, shortening the reporting cycle by days without the help of a bookkeeper.
“From the day-to-day running, it seems to be doing exactly what we hoped,” says Mason.
Confidence to Grow
For K Suites, VRTrust delivered more than automation, it delivered peace of mind. With every transaction accounted for and automated reconciliation of reservations, payments, and fees, the company can focus on growth, not guesswork.
“Without VRTrust we’d still be uncertain,” Mason reflects. “Now we finally have control. For anyone with a connected PMS, VRTrust is the solution.”
